Why I do not like Optusnet

Because I had to call them SIX TIMES today, trying to set my parents' Internet account for them. And in the end they decided that the problem must be with the hardware, so I should get it serviced. I think the fact that I'm posting now should blow that theory out of the water...
I'm in Melbourne till Sunday morning, when I go back to Ballarat, where I'll meet Trav and Strange Tim to go to Warrnambool.